Turism
We operate at nationally significant museums and cultural sites, carrying out activities such as room supervision, ticket sales, managing the bookshop, guided tours, educational workshops, organizational secretariat, press office, and cataloging of ancient and modern collections.
The skills acquired, along with flexibility and adaptability in management, supported by a policy of continuous enhancement of prospects, allow us to grow and enrich the managed structure, not merely as service providers but as unique partners capable of actively contributing to the development of each individual reality in which the cooperative operates.
Welcome / Reception
We manage information and tourist reception services at territorial offices and specialized sites through front and back office services, offering proposed itineraries for visits and excursions, utilizing multilingual staff trained to handle high visitor volumes.
– Ticket management, reservation, and sale of tourist products
– Switchboard and reception
– Multilingual reception/welcome services
– Reservation and sale of tourist products essential for the visit
– Organization and management of visitor logistics
– Visitor assistance services
– Sale of products and tourist services essential for the visit
– Creation of informational and promotional materials
– Management of relationships with local authorities for the promotion of events and activities– Management of guided tours
– Access control and room security
– Organization of promotion and communication
– Event staff management
– Design and management of educational programs
– Distribution of comment forms and survey processing
– Technical services for audio/video and control room operations
– Parking management and related administrative services
– Gift/book shop services
– Cloakroom service
– Emergency response managementMuseums
We manage museum facilities thanks to our established experience in providing services for tourism and cultural structures, as well as in overall commercial and managerial management.
– Computerized ticketing and related administrative services
– Switchboard/reception
– Multilingual reception/welcome services
– Sale of products and tourist services essential for the visit
– Visitor assistance
– Exhibition setup
– Design and management of educational programs
– Organization, promotion, and communication
– Guided tours
– Video surveillance– Access control and room supervision
– Organization and promotion of entertainment events
– Organization and management of private events
– Technical services for control room and audio/video operations
– Emergency situation management
– Distribution of comment forms and survey analysis
– Management of the bookshop
– Parking management
– Cloakroom service
– Cleaning services for facilities and maintenance of green areasLibrary
In the library sector, we handle computerized cataloging of ancient and modern collections, as well as front and back office services. We also focus on improving access, organizing multicultural sections, and offering training proposals, cultural events, and educational activities.
– Front office services (reception, information, reference, library lending, interlibrary and digital loans, membership registration, bibliographic research)
– Back office services involving acquisition, cataloging, processing, and weeding of the collection
– Management of general services (opening and closing libraries, security)
– Descriptive and semantic cataloging of all different types of documents (monographs—ancient and modern, periodicals, multimedia material, games, and objects), including both retrieval and creation using the software in use, as well as monitoring and remediation of databases.
– IT services (extraction of cataloging data for the establishment and updating of cumulative catalogs in OPAC, retrieval in local catalogs of already established computerized catalogs)
– Access facilitation through the creation and organization of special projects such as multicultural sections, support for students with specific learning disabilities (DSA) and special educational needs (BES), and libraries in correctional facilities.– Statistical services (surveys, customer care)
– Digitization of documents from historical and valuable collections
– Management of complex services within the Library System
– Management of home lending, lending points, and bookmobiles
– Organization and implementation of educational activities and reading promotion for schools (visits and workshops)
– Organization and communication of cultural events and meetings
– Promotion of reading and engagement of the younger audience
– Activities promoting gaming in libraries
– Active participation in the “Nati per Leggere” (Born to Read) project
– Training activities for internal staff and public administration employees
– Consulting and support on library science activities.
– Collection reviewTheatres
We manage the staff of all the theatres in Genoa and Savona, where our main goal is to provide entertainment and cultural performances for audiences, especially those from the local community, so that the theatre becomes a valuable resource for the city.
– Ticketing (management and sales)
– Entrance control
– Ushers and head usher
– Accounting and administrative management
– Cloakroom– Private event management
– Stage services
– Hosting and support for companies and technical teams
– Emergency managementParks and Gardens
Since the founding of our cooperative, we have been carrying out maintenance and management activities for parks, public gardens, and peripheral cemetery sites, from Levante to Ponente, with carefully selected staff. This allows citizens and tourists alike to enjoy the rich cultural, historical, and floristic heritage of these green spaces.
– Opening and closing of access gates to parks and public gardens
– Evacuation of the public
– Checking for any potential hazards or non-compliance for users
– Assistance and supervision of the areas
– Cleaning services and minor green space maintenanceGreen space maintenance:
– Restoration of the decorum of walkways, flowerbeds, and tombstones
– Cleaning of walkways and flowerbeds
– Cleaning of drains and manholes
– Painting of iron railings and fences
